Return Policy
At Viconow, we strive to deliver amazing products and guarantee 100% customer satisfaction. We provide a 14-day return on all products.
Return process
- Please contact us on our website and specify the item(s) you wish to return and the reason.
- After receiving the return instructions from us, please use the original packaging to pack the item(s) to be returned.
- Hand in your package at the local post office.
- Most returns are processed within 7 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
Return Policy
- You have 14 days to decide if an item is right for you. If you want to return or exchange the item, please contact us within 14 days of delivery.
- Returned items must be in their unused condition with the original packaging. We do not accept returned items that have been worn, damaged, washed, or altered in any way.
- We will not accept any returns sent back without a proper return application.
- We do not provide Freight To Collect service for the packages returned to us. The return is at your own expense.
- Please make sure you double-check your returns before mailing them out.
| Returns Reasons | Solution |
| Defective/Manufacturing Defects/Quality Issues | Resend a new |
| Doesn't fit me (wrong size/color ordered) | Refundable, but the customer is responsible for the return shipping fee. |
| Changed opinion (item no longer desired) | Refundable, but the customer is responsible for the return shipping fee. |
| Wrong item received (wrong/missing item from the package) | Refundable, we are responsible for the return shipping fee. |
| Parcel damaged on arrival | Resend a new |
| Incorrect shipping information | Please check your shipping information when you place orders and let us know if you want to change the shipping information. |
| Other (Please specify in additional notes) | Please contact us, we will try our best to help you. |
Note: Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.
Please reach out to our support team via:viconow@outlook.com. if you have question about your refund,we will do our best to help you.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.